We are VOLTSHARE LTD and voltshare.co.uk (“voltshare”) and all its associated websites are operated by us. We are registered in England and Wales undercompany number 12012036 and have our registered office at 1 Elmfield Park, Bromley BR1 1LU.

To contact us, you can:

We will send you any agreements, statements and other notices via the voltshare App, email, phone or mail to the address we have in our records. If any of your contact details change, including moving abroad, you should let us know as soon as possible.

These terms and conditions cover the integration package you purchase from us, so that you may use our CPMS for your chargers. They set out how we will provide support to you. The CPMS and its related products such as the mobile app and web portal, undergo regular revisions which may affect their functionality and appearance. Please refer to the End User License Agreement for the full terms and conditions of our software and ongoing service. You must confirm your acceptance of these terms and conditions when you place your order.

Descriptions of our products and services are set out in owner’s handbook. Pictures and images of the CPMS on our website are for illustration purposes only. The prices of the products and services will be the prices as displayed on your proposal and invoice. All prices are in pound sterling (£) and include VAT at the applicable rate.

Please check your invoice carefully before making full payment. A purchase is made once we receive payment in full or at an agreed amount, at which point a contract for the supply of products and services is formed between you and us on these terms.

All purchases are subject to availability. We cannot guarantee that any products or services will be available at any given time. In certain circumstances beyond our reasonable control, for example where there has been a change in the law, we may need to stop providing certain services or selling certain products. If this happens and it affects your purchase, we will notify you using the email address you provided when you placed your purchase, cancel your purchase and provide you with a full refund (including any delivery costs).

If you would like to make any changes to your purchase, please contact us as soon as possible and we will let you know if it is possible to change your order andif there is any additional cost in doing so.

You must make full payment for your purchase using payment details on the invoice issued to your email. A contract will not be formed until we have sent you a purchase confirmation. Your product(s) will not be dispatched until full payment for the invoice has been received or at an amount that we have previously agreed upon.

Only after receipt of your payment or if we have a separate agreement, and if it includes an in-person visit by an engineer, we will contact you to agree and schedule your visit date.

We will deliver the products to the address you provided us, electronically or over the phone. Alternatively, we may also choose to deliver the products to a different address.

If we fail to deliver your products due to circumstances outside our control such as no one available at the property to receive the delivery or someone at the property have refused delivery, we will inform you that a re-delivery is required. In such circumstances we may charge you an additional fee in accordance with our Schedule of Additional Charges below.

If our supply or delivery of your products is delayed by an event outside our reasonable control (for example, severe weather, epidemic or pandemic, accidents or unpredictable traffic delays) then we will contact you as soon as possible to let you know and take steps to minimise the effect of the delay.

Provided we do this, we will not be responsible for any losses you suffer for delays caused by the event, but if there is a risk of substantial delay you may contact us to end the contract and receive a refund for anything you have paid for but not received.

The integration package includes a custom QR code sticker, specific for the socket on the EV charger, and a pre-printed instructional sign for the EV charger ("Integration Pack").

If you already have a contactless terminal that we integrate with, such as Payter Apollo, there will be an additional monthly cost per terminal. You may require this if you have a public parking space and your EV chargers are for the general public, due to Public Charge Point Regulations 2023.

Unless we have specified this in the invoice, the Integration Pack does not include nor are we responsible for the following, which is not an exhaustive list:

Once you buy an Integration Pack and any materials, you have 14 day “cooling off period” within which you can change your mind and cancel your order, without giving a reason. The cooling off period runs for 14 days from when it has been paid in full or partially as separately agreed upon. This does not stop you from cancelling your order before the cooling off begins.

If you have bought a customised or bespoke sign from us or any products that have been bespoke to your set up, these are not refundable upon full payment or otherwise e.g. if we have agreed separately on a payment plan.

If we have included an engineer visit for your integration, and you wish to cancel, you will be charged the cost of the engineer visit unless you tell us at least 3 working days before the scheduled date.

If we have included any bespoke materials or materials specific to your set up, any cancellation may incur a charge of up to 100% of these line items on the invoice.

If the cooling off period is still valid, you are still entitled to a full refund for the purchase of the integration package only, excluding the bespoke line item as described above.

To cancel your purchase, please email or call us at the contact details above. If you decide to cancel this contract after you place this order and within the cooling off period of 14 days, we will refund to you any money that you have paid as soon as we can after you tell us you want to cancel, and we have received all items in your order. You may still be charged the price of the engineer visit if you do not tell us at least 3 working days before the scheduled date.

If you cancel your purchase, and you have already received delivery of any products, you must return it to us within 14 days of telling us that you want to cancel. Please see the section Returning the Goods for instructions.

If you exercise your wish to cancel this contract during the cooling off period but after, or during, the engineer visit then, we may charge you for the full price of the visit and associated materials as stipulated in the invoice.

However, in both cases, you may still cancel your purchase of the integration package and non-bespoke line items and you will be entitled to a refund, but you will be responsible for the price of the engineer visit and any bespoke line items.

If you need to return any goods to us because

The goods must be returned in the same condition as they were delivered to you, complete with all original packaging and with no evidence of use or being opened. If the goods come with tear strips, they must be intact, otherwise, this could result in your refund being cancelled partially or fully and the package returned to you.

Any costs associated with returning the goods to us shall be borne by you, unless we have sent you the goods by mistake. Always retain a proof of postage, in case the goods are lost or damaged during their return.

If you return your goods and do not retain proof of postage, or use a form of delivery which is not insured, then we cannot accept responsibility for lost or damaged goods.

Your refund will be issued within 14 days of receipt of the goods, and the money will be transferred to you via bank transfer.

You may reschedule your visit date, but you must provide us with at least 3 working days’ notice to info@voltshare.co.uk, if you want to do this. If you do not give us at least 3 working days’ notice, we may charge you an additional fee in accordance with our Schedule of Additional Charges below. To reschedule your appointment, please contact us at the details provided above.

We will provide us much support in ensuring the Chargers are connected, where reasonably possible. However, if this is not possible, for reasons beyond our control including, but not limited to:

Then we are not liable for any costs associated with additional labour and materials in connecting the charger to our cloud services. However, as a company, we will do our best to ensure these chargers are connected to our cloud services as much as reasonably possibly.

We are responsible to you for any direct and foreseeable loss and damage which we cause if we breach these terms or we are negligent.

We are not responsible to you for: any loss or damage not caused by our breach or negligence; or loss of profits, loss of use, lost business, wages or missed opportunities; or for any loss or damage that is not a direct result of something we did (or failed to do) and/or was not reasonably foreseeable at the time these terms and conditions were entered into.

To be clear, we are also not responsible to you for:

VOLTSHARE LTD is not responsible for the integrated EV charger's warranty or safe functioning.

In the absence of any negligence or other breach of duty by voltshare, voltshare is not responsible for any injury, loss or damage caused by any works, services, products or equipment provided or performed by you or a third party(and not by voltshare or a party for which it is responsible) in relation to the installation and/or commissioning of your voltshare charger.

Nothing in these terms and conditions excludes or limits our responsibility for death or personal injury caused by our negligence (including our agents, subcontractors, and installers), fraud or fraudulent misrepresentation, or for our breach of any of your legal rights you have as a consumer (including the right to receive the products which are fit for purpose, as described and which are of satisfactory quality and the installation services provided with reasonable care and skill).

The rate your charger is capable of charging at is ultimately determined by local power network conditions - in other words, how much power is available at the location where it is installed. We may need to reduce the charging rate of the charger to match any limit arising from the wiring installation at your home or as required by the local power network operator.

These local power network conditions vary continuously due to the local electrical load and also as a result of local generation. If, at any time, there is not enough power available to charge at the maximum rate your charger is capable of, it may be temporarily restricted to a lower charging rate until the local conditions improve.

Local power network conditions are not under voltshare’s control and therefore we do not guarantee any particular power output or availability period in relation to your charger, and accepts no liability or responsibility for performance or availability issues arising therefrom.

We may use any personal data that you provide to us in accordance with our Privacy Policy, and as set out in these terms.

We will always process personal data fairly and lawfully in accordance with your rights. The processing of your personal data is necessary to perform this contract with you, and will not unduly prejudice your privacy. We may need to share your data with third parties in order to process it and comply with industry obligations.

For example, we may provide government departments and other public bodies, utilities or licensed energy suppliers with electricity consumption data from our chargers (in an anonymised form) to inform future strategy and policy development.

We will take steps to ensure that any personal data we process is accurate, adequate, relevant and not excessive. We will not process it for any unconnected purpose unless you have agreed or we have another legitimate basis to do so. You may ask that we correct inaccurate personal data relating to you.

We may transfer, subcontract, assign or novate any or all of our rights (including the right to recover payments under our contract with you) or obligations under this contract to someone else without your consent. This will not affect your rights under these terms or under our warranty.

You may not transfer our contract with you or your rights under it without first getting our written consent.

If you breach these terms and we do nothing or delay taking action, we will still be entitled to take action to enforce this breach or a similar or subsequent breach of the contract with you.

Each of the paragraphs in these terms operate separately. If any of these terms are held invalid or unenforceable for any reason, the remainder of the terms shall continue in full force and effect.

We can make changes from time to time to our terms. We can make favourable changes to these terms for any reason. We can also make proportionate changes for one or more of the following reasons:

If we make changes that are clearly in your favour, we will tell you once we have made them. Otherwise, we will give you reasonable notice and tell you our reasons in the most secure way, using one of our usual channels.

The Consumer Rights Act 2015 provides you with certain legal rights in relation to the provision of the products and services. We are under a legal duty to supply products and services that are in conformity with our contract with you.

Advice about your legal rights is available from your local Citizens’ Advice Bureau or Trading Standards office, visit the Citizens Advice website www.adviceguide.org.uk or call 03454 04 05 06.

If there is a problem with any products or services you have purchased from us, please contact us as soon as is reasonably possible to allow us a reasonable opportunity to repair or fix any problems.

If you use an installer other than one of our installers to repair, move or otherwise interfere with the voltshare charger, we will not be responsible for any faulty works undertaken, or damage caused by them.

If you are unhappy with us, or the products and services we have provided to you, please contact us at info@voltshare.co.uk, we will deal with your complaint in accordance with our Complaints Handling Policy.

English law applies to these terms and conditions and any disputes or claims will be settled by the courts of England or Wales. If you live in Scotland or Northern Ireland, you can choose to bring a claim in the courts of England and Wales, or the courts of another part of the UK in which you live.