EV driver with questions on how it all works?
you're in the right place
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pay for your charge in just a few simple steps. Check on your charging status and end your session remotely.
ridiculously easy and did we mention no app required? Scan the QR code on the charger and you're set.
swipe your contactless card and off you go! Enjoy whatever amenities the venue has to offer.
if the charger has a socket - use your own charging cable. Otherwise, uncoil the cable from the nearby holster and plug it into your car. Remove any charging schedules from your car as it will interrupt the session.
P.S. if the charger says 11kW or higher, use a three-phase charging cable to maximise your charging speed
Use your phone camera to scan the QR code on the charger and click on the link to visit the web page. Remember not to use any third-party QR code scanner apps!
Or you can scan the QR code using the voltshare app for more advanced session analytics!
Choose from Apple Pay, Google Pay, or Link (Stripe) to pay via your debit or credit card.
Planning to charge more than once? We recommend downloading the App for a more seamless experience!
Your charging receipt will be sent to your email address after the session has ended. To end the session, stop charging via your car's dashboard and unplug the charging cable.
Remember to re-holster the charging cable (if applicable) and relocate your car as soon as possible so others can get the charge they need.
watch our easy to follow tutorial over on YouTube
You can easily begin charging in two ways:
1. Using your phone camera, scan the QR code on the charger and follow the simple on-screen instructions, or
2. Download the voltshare app and follow the prompts. For a visual guide, watch our easy-to-follow walkthrough video here.
You can expect to fully charge your car between 3-5 hours depending on the car on an AC 7-22kW charger. On a DC rapid charger, this can be as quick as 30 minutes.
If you have poor signal, plug the cable into your car first then note down the charger ID on the charger, then connect to a nearby WiFi and follow any of these two methods:
1. Go to https://charging.voltshare.io and enter the charger ID as prompted.
2. Download the voltshare app and click on "Charge Car" to enter the charger ID. For a visual guide, watch our easy-to-follow walkthrough video here.
You can end the session by clicking on "stop charging" on your car's dashboard or by unlocking your cable from the dashboard.
You can also click on 'Stop Charging' on the mobile app. If there is an emergency button on the charge point, do not press it to end your session.
Offline means that the charger does not have a stable internet connection or has been switched off. If the charger has a lit up LED indicator, it usually means the charger does not have a stable internet connection.
Unavailable means that the charge points are switched on but have local electrical anomalies that make them temporarily unusable.
Please check back regularly or contact us to find out more.
Firstly, ensure the schedule charging feature is switched off in your car as this will stop the car communicating with our chargers outside of your scheduled hours.
When plugging the cable into your car, make sure you hear the cable lock into place - it normally makes a clicking sound. If it is not connected correctly the charging won't start.
If this doesn't resolve your issues, please email us or call the helpline shown on the nearby sign.
This is so that we can ensure your card has the sufficient funds to pay for the session.
Please note that this is not a transaction but a temporary hold of your available balance. After the session has ended, your balance will reflect the correct amount which can take up to 10 working days (depending on your card issuer).
During this time, certain users may see pending charges on their card statement - please rest assured we have not taken any money other than what has been shown on any charging receipt that was sent to you.
an EV charging solution that’s simple to use, enhances your venue, and generates revenue for your business
supporting over 500 venues
