We are VOLTSHARE LTD and voltshare.co.uk (“voltshare”) and all its associated websites are operated by us. We are registered in England and Wales undercompany number 12012036 and have our registered office at 1 Elmfield Park, Bromley BR1 1LU.

To contact us, you can:

We will send you any agreements, statements and other notices via the voltshare App, email, phone or mail to the address we have in our records. If any of your contact details change, including moving abroad, you should let us know as soon as possible.

These terms and conditions cover the warranty and ongoing servicing and maintenance of the charger that you bought from us and what happens when you purchase a servicing and maintenance package from us. They set out how we will provide support to you and clearly defined roles and responsibilities.

Descriptions of our products and services are set out in our installation manual, owner’s handbook and our End User License Agreement (opens a new tab). Please read the description of the products you are purchasing carefully. Pictures and images of the products or their packaging on our website are for illustration purposes only. Your products and their packaging may vary slightly from those pictures or images. The prices of the products and services will be the prices as displayed on your proposal and invoice. All prices are in pound sterling (£) and are VAT applicable.

By making a purchase from us or if you own and continue using our products, you agree to the these terms and conditions.

In this agreement, we refer to "purchase from us" or "purchase" as having an invoice from VOLTSHARE LTD issued to you as an individual or a business, trust, or organisation directly. Where we mention "bespoke installation package", this will be clearly described on your invoice.

These instructions are intended to help you extend the lifetime of your chargers and ensure smooth and constant operation of the chargers and our charge point management software (CPMS).

Clean the enclosure of the charger with a slightly damp cloth regularly.

Ensure there is no water accumulation in any part of the EV charger, including its cabling and connector pins. If you find any debris lodged within connector pins or sockets, please contact us immediately; we will provide you with further instructions.

When ending a charging session, you must unlock the charging cable from your car before attempting to pull the lead out from the charger. Failure to do so may cause the locking pin in the charger to be damaged.

Do not expose the charger to direct heat, steam, any vapours, or a water jet.

Do not install a voltage optimiser without consulting voltshare as this may prevent the charger from functioning correctly.

Do not open, move, modify, rewire, tamper or interfere with your charger once it has been installed.

Our bespoke installation package comes with a 12-month warranty from the date of installation and covers labour and repairs of faults that are due to materials or workmanship not being in accordance with the contract.

If we agreed on a partial installation i.e. another person or organisation is involved in completing parts of the installation, our installation warranty is only for the parts we have been contracted to carry out. Our installation and charger warranty are also void if there are any damages to the charger or parts of our contracted installation due to the third-party supplied materials or works.

Altering the installation during the warranty coverage will void it. Furthermore, the warranty of your EV charger will be void if any of the following is done, even if the installation warranty has expired:

1. If the installation was altered without first consulting us;
   

2. If the installation was altered by a person or organisation that is not registered under the UK government's Competent Persons Scheme;
   

3. If it was altered in a way that is not compliant with the latest electrical installation standards; or
   

4. If it was altered in a way that does not adhere to the user manual
   

This warranty does not include the charger; please refer to the following two sections in relation to your warranty coverage for the charger you purchased.

If you wish to alter the installation after the 12-month warranty, please first consult with us at info@voltshare.co.uk as this may impact smooth functioning of your charger.

The chargers you purchase from us are covered by at least a comprehensive 36-month repair or replacement warranty in respect of any faults arising due to manufacturing defects and faults, provided:

1. You have purchased a charger directly from us; and
   

2. You purchased the charger with a bespoke installation package.
   

This comprehensive 36-month warranty may be extended from time-to-time by agreement between us and you (for example, under the terms of any offer available on https://voltshare.co.uk) and commences on the date of the charger has been installed, for at least 36-months.

Any changes to the installation including, but not limited to, wiring, fuseboards, protection devices where they relate to the charger or re-positioning the charger, carried out by a third-party will invalidate the warranty of the charger unless it is carried out by a certified electrician and we have approved the changes.

Any fault or other defect should be promptly reported to us via info@voltshare.co.uk as soon as you become aware of it which will be followed by a comprehensive fault finding and resolution process. Please refer to this section for more details.

This section pertains to purchase of chargers through us without a bespoke installation package.

If you purchased the charger from a third-party or purchased from us but without a bespoke installation package included, then our warranty only applies in respect of problems with the charger and accessories and does not cover problems arising from the installation.

In this case, our minimum 36-month warranty, commencing on the date of the charger has been installed or 6 months from the date of purchase, whichever comes first, covers supplying replacement chargers for faulty units arising due to manufacturing defects and faults, and any labour or materials in replacing or rectifying faulty chargers for reasons due to the charger's manufacturing faults or defects up to £125 + VAT. Please refer to this section for more information.

If the installation, commissioning, and/or repair of the charger is performed by persons or organisations who are not VOLTSHARE LTD authorised installers ("third-party installers") or you did not purchase an installation package from us, our warranty is only valid if all of the below applies:

1. Any third party appointed to install and/or commission is qualified, before the installation, under the UK government's Competent persons scheme (external link);
   

2. The appointed third party must complete the installation in compliance with all applicable U.K. regulations and with reference to our technical guidance; and
   

3. The appointed third-party must provide a valid Electrical Installation Certificate (EIC) within 5 working days after the installation, follow our strict commissioning procedure upon installation, and take detailed photos of the completed installation which must show presence of any external PME-fault protection devices, that the chargers are wired to a surge-protection device, and the chargers installed on a permanent structure with a socket height between 750mm and 1200mm above finished floor level.
   

Furthermore, we are not responsible for any faults or problems arising from issues or damages originating from the installations;

Any fault or other defect should be promptly reported to us via info@voltshare.co.uk as soon as you become aware of it which will be followed by a comprehensive fault finding and resolution process. Please refer to this section for more details.

When reporting a fault, please send an email to info@voltshare.co.uk with the following

1. the Charger ID;
   

2. the date of installation;
   

3. who completed the installation (if not voltshare);
   

4. a detailed description of the fault including any photos; and
   

5. your invoice number.
   

Our technical team will carry out a remote assessment and will contact you to get further details and if necessary arrange, a service visit. A service visit is not chargeable only if all the below applies:

1. You bought both the charger and installation package from us; and
   

2. The fault is due to manufacturing defects or faults of the charger.
   

We will only arrange a service visit if:

1. The fault cannot be resolved remotely; and
   

2. The fault is due to manufacturing defects or faults.
   

If we find that the fault is due to the installation (for example a faulty RCD or loose wiring), then a service visit and any associated materials in rectifying the fault are not chargeable only if all of the below applies:

1. We carried out the installation;
   

2. The installation was not altered or damaged by a third-party; and
   

3. The 12-month installation warranty is still in effect.
   

The lead time of any service visit is dependent on the availability of our engineers and please see our Schedule of Charges if we are unable to complete our service visit or if you cancel.

We reserve the right to decide whether to repair or replace the charger or any faulty parts (using either new or reconditioned parts or equipment). Alternatively, we may replace the charger with one that is of the same or later version.

The warranty period for your charger or installation does not reset upon replacement or repair of the charger or installation.

If you did not buy a bespoke installation package with your charger, we will still carry out a remote assessment. Any fault with the charger is to be rectified by the installer that you originally appointed or another qualified electrician for the service visit. In accordance with Standard Warranty Coverage, we will reimburse you for this service visit and fix up to £125 + VAT, only for works and visit for rectifying the faWe require the following before any reimbursement:

1. A phone call before and during the service visit so we can assist with fault rectification and identification and verify what needs to be done;
   

2. An official invoice from the appointed installer or another qualified electrician who conducted the service visit detailing the works that were needed;
   

3. Evidentiary photos of the fixed faults and/or replaced equipment;
   

Our comprehensive or standard warranty does not apply in respect of:

1. User error;
   

2. Normal ageing;
   

3. Physical damage (accidental or otherwise);
   

4. Compatibility of the charger with any specific model of electric vehicle (plug-in hybrid or fully electric);
   

5. Wear-and-tear (e.g. discolouration, normal corrosion/ oxidation);
   

6. Faults arising from usage scenarios that are domestic in nature;
   

7. Faults arising from abnormal usage or environmental conditions (such as extreme adverse weather, fire, wind or water damage or other natural disasters);
   

8. Faults arising from improper installation where it was carried out by a third-party electrician or installer, not in compliance with our guidance; or
   

9. Faults arising from scenarios outside our control.
   

Below is a list of example issues that are not covered by our warranty:

1. The charger is unable to connect to the internet or our cloud services beyond our control (see Network Connectivity of Chargers);
   

2. The charger was moved, modified or its enclosure removed after installation without our expressed approval;
   

3. Damage to the charger was caused by a third-party charging cable;
   

4. Damage to the charger was caused by the forced removal of an electronically-locked charging cable;
   

5. The charger being unable to dispense energy due to a damaged integrated charging cable where it was improperly stored or it was found that the damage was due to lodged foreign objects;
   

6. The charger being unable to dispense energy due to local grid anomalies such as undervoltage, overvoltage, or power supply quality;
   

The warranty will be void if your charger is:

1. Opened, moved, modified, tampered with or any repair is attempted without prior authorisation and written confirmation by us;
   

2. Used in a manner that is not in accordance with the relevant charger User Guide or other user or installation instructions issued by us (which can include storage, installation, use or maintenance);
   

3. Used with any connected equipment (such as a charging cable) that does not have the relevant certifications or used in a way that goes against any relevant user manuals;
   

4. Any part of the installation has been altered or modified that is not in accordance with the latest standards; see here for more details.
   

This section is only applicable if you have purchased a Servicing & Maintenance contract ("maintenance contract" or "servicing contract") directly from us.

The amount shown on the quote, will be billed on the first day of every month with a minimum billing period of 12 months with a 30-day notice period for cancelling your next billing period. Please email us at info@voltshare.co.uk or call us on 0808 303 0629 as soon as you wish to cancel.

Upon any receipt of request for a service visit to correct a fault, we will ascertain if such faults can be resolved remotely. If that is not possible, we will arrange a visit.

This maintenance contract does not apply to any damage caused by accident, collision, vandalism, or abnormal use.

In the event of a component or equipment failure and upon receipt of a request to correct this fault, this maintenance contract covers the costs of labour and only the parts or equipment covered under warranty. If we have to return due to no fault of our own such as but not limited to:

Then the following additional charges apply.

We shall make one or two PPM visits per year depending on the equipment. This will include the cost of labour and consumables. Costs of parts and equipment will be chargeable if the part or equipment is not covered by warranty. If we are unable to complete the maintenance visit or you cancel the visit then additional charges may apply.

Your PPM visit includes:

We will provide us much support in ensuring the chargers are connected, where reasonably possible. However, if this is not possible, regardless of whether it is 4G, Wi-Fi, or hardwire connection, for reasons beyond our control including, but not limited to:

Then we are not liable for any costs associated with additional labour and materials in connecting the charger to our cloud services. However, as a company, we will do our best to ensure these chargers are connected to our cloud services as much as reasonably possibly.

The rate your charger is capable of charging at is ultimately determined by local power network conditions - in other words, how much power is available at the location where it is installed. We may also need to reduce the charging rate of the charger to match any limit arising from the wiring installation at your home or as required by the local power network operator.

These local power network conditions vary continuously due to the local electrical load and also as a result of local generation. If, at any time, there is not enough power available to charge at the maximum rate your charger is capable of, it may be temporarily restricted to a lower charging rate until the local conditions improve.

Local power network conditions are not under voltshare’s control and therefore we do not guarantee any particular power output or availability period in relation to your charger, and accepts no liability or responsibility for performance or availability issues arising therefrom.

After the charger is installed at your property, you are responsible for any loss and damage to it, except that where the charger is delivered and stored at your property before installation you are responsible for loss and damage to it while it is being stored with you.

You will own the charger only after it has been installed at your property and we have received payment in full for all amounts due from you under these terms and conditions.

We are responsible to you for any direct and foreseeable loss and damage which we cause if we breach these terms or we are negligent.

We are not responsible to you for: any loss or damage not caused by our breach or negligence; or loss of profits, loss of use, lost business, wages or missed opportunities; or for any loss or damage that is not a direct result of something we did (or failed to do) and/or was not reasonably foreseeable at the time these terms and conditions were entered into.

To be clear, we are also not responsible to you for:

VOLTSHARE LTD is not responsible for installation and/or commissioning works performed by a third party who is not our Authorised Installer or where a bespoke installation package was not included in your purchase.

In the absence of any negligence or other breach of duty by voltshare, we are not responsible for any injury, loss or damage caused by any works, services, products or equipment provided or performed by you or a third party(and not by voltshare or a party for which it is responsible) in relation to the installation and/or commissioning of your charger.

Nothing in these terms and conditions excludes or limits our responsibility for death or personal injury caused by our negligence (including our agents, subcontractors, and installers), fraud or fraudulent misrepresentation, or for our breach of any of your legal rights you have as a consumer (including the right to receive the products which are fit for purpose, as described and which are of satisfactory quality and the installation services provided with reasonable care and skill).

We may use any personal data that you provide to us in accordance with our Privacy Policy, and as set out in these terms.

We will always process personal data fairly and lawfully in accordance with your rights. The processing of your personal data is necessary to perform this contract with you, and will not unduly prejudice your privacy. We may need to share your data with third parties in order to process it and comply with industry obligations.

For example, we may provide government departments and other public bodies, utilities or licensed energy suppliers with electricity consumption data from our chargers (in an anonymised form) to inform future strategy and policy development.

We will take steps to ensure that any personal data we process is accurate, adequate, relevant and not excessive. We will not process it for any unconnected purpose unless you have agreed or we have another legitimate basis to do so. You may ask that we correct inaccurate personal data relating to you.

We may transfer, subcontract, assign or novate any or all of our rights (including the right to recover payments under our contract with you) or obligations under this contract to someone else without your consent. This will not affect your rights under these terms or under our warranty.

You may not transfer our contract with you or your rights under it without first getting our written consent.

If you breach these terms and we do nothing or delay taking action, we will still be entitled to take action to enforce this breach or a similar or subsequent breach of the contract with you.

Each of the paragraphs in these terms operate separately. If any of these terms are held invalid or unenforceable for any reason, the remainder of the terms shall continue in full force and effect.

We can make changes from time to time to our terms. We can make favourable changes to these terms for any reason. We can also make proportionate changes for one or more of the following reasons:

If we make changes that are clearly in your favour, we will tell you once we have made them. Otherwise, we will give you reasonable notice and tell you our reasons in the most secure way, using one of our usual channels.

The Consumer Rights Act 2015 provides you with certain legal rights in relation to the provision of the products and services. We are under a legal duty to supply products and services that are in conformity with our contract with you.

Advice about your legal rights is available from your local Citizens’ Advice Bureau or Trading Standards office, visit the Citizens Advice website www.adviceguide.org.uk or call 03454 04 05 06.

If there is a problem with any products or services you have purchased from us, please contact us as soon as is reasonably possible to allow us a reasonable opportunity to repair or fix any problems.

If you use an installer other than one of our installers to repair, move or otherwise interfere with the voltshare charger, we will not be responsible for any faulty works undertaken, or damage caused by them.

If you are unhappy with us, or the products and services we have provided to you, please contact us at info@voltshare.co.uk, we will deal with your complaint in accordance with our Complaints Handling Policy.

English law applies to these terms and conditions and any disputes or claims will be settled by the courts of England or Wales. If you live in Scotland or Northern Ireland, you can choose to bring a claim in the courts of England and Wales, or the courts of another part of the UK in which you live.